Privacy Policy

By using our website, you agree to the practices outlined in this policy. We may update this page from time to time, so we recommend checking it periodically to stay informed of any changes.

What Information We Collect

We may collect and store the following personal information:

• Your name (including title where relevant)
• Company name (if applicable)
• Postal address, including postcode
• Email address(es)
• Telephone number(s)
• Job title (for business customers)

Any combination of the above may be considered personal data.

Your data is stored securely and is only accessible to authorised personnel within The Jobbing Plumber Ltd, as well as trusted partners who assist us in delivering our services (such as web and marketing providers).

Lawful Basis for Processing

We process your personal data primarily on the basis of contractual necessity.

This means we use your information to:

• Provide quotes and respond to enquiries
• Arrange and carry out plumbing services
• Manage bookings, repairs, and maintenance work
• Process payments
• Deliver aftercare support, including warranties and follow-ups

Even if you have not yet entered into a formal contract with us, we may still need to process your data to respond to your enquiry or provide requested information.

All data is handled in accordance with applicable data protection laws.

How We Use Your Information

We use your information to:

• Provide quotations and arrange service visits
• Deliver and manage plumbing services
• Process transactions and payments
• Communicate with you about your enquiry or job
• Request feedback to improve our services

What We Do Not Do

We do not sell, rent, or share your personal data with third-party marketing companies.

Your information will only be shared outside The Jobbing Plumber Ltd where necessary to fulfil a service (for example, with contractors or service partners involved in completing your job).

Data Security

We take data security seriously. Appropriate physical, electronic, and managerial safeguards are in place to protect your information from unauthorised access, disclosure, or misuse.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time

We will respond within one calendar month in accordance with data protection regulations.

Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.